If your Google Home Assistant is stuck on the setup screen, it could be due to network issues, app glitches, or device firmware problems.

Here’s a detailed troubleshooting guide to resolve the issue and complete the setup process.

Common Reasons and Fixes

1. Wi-Fi Connectivity Issues

• Problem: The Google Home device cannot connect to your Wi-Fi network.
• Solution:
  1. Ensure your phone is connected to the same Wi-Fi network you’re trying to set up.
  2. Restart your router to refresh the connection.
  3. Move the Google Home device closer to your router to ensure a strong signal.

2. Bluetooth Not Enabled

• Problem: Google Home requires Bluetooth for the initial setup process.
• Solution:
  1. Open your phone’s Settings and enable Bluetooth.
  2. Restart the Google Home app and retry the setup process.

Also Read: Why is Google Home Assistant not responding to voice commands

3. App Glitches

• Problem: The Google Home app may have a temporary glitch preventing it from completing the setup.
• Solution:
  1. Close the Google Home app and reopen it.
  2. Ensure you’re using the latest version of the app by checking for updates in your app store.
  3. If the issue persists, uninstall and reinstall the app.

4. Incorrect Account Logged In

• Problem: You might be using a Google account that doesn’t have permissions or isn’t linked to your device.
• Solution:
  1. Open the Google Home app and ensure you’re logged into the correct Google account.
  2. Tap on your profile picture to switch accounts if needed.

5. Device Not Responding

• Problem: The Google Home device may have frozen during the setup process.
• Solution:
  1. Unplug the device from the power outlet and wait 10 seconds.
  2. Plug it back in and try the setup again.

6. Factory Reset Needed

• Problem: If the device continues to fail during setup, a factory reset might be required.
• Solution:
  1. Locate the reset button on the device (usually at the bottom or back).
  2. Press and hold the button for about 10-15 seconds until the device restarts.
  3. Open the Google Home app and restart the setup process.

7. Unsupported Wi-Fi Network

• Problem: Google Home doesn’t work with certain types of networks, such as enterprise or public networks.
• Solution:
  1. Ensure you’re using a private, password-protected 2.4 GHz or 5 GHz Wi-Fi network.
  2. Avoid using VPNs during the setup process.

Also Read: How to fix Wi-Fi connectivity issues in Google Home Assistant

8. Firmware Issues

• Problem: The device’s firmware might be outdated or corrupted.
• Solution:
  1. Ensure the device is connected to power and Wi-Fi to allow firmware updates.
  2. After a reset, let the device sit for a few minutes to download updates automatically.

Quick FAQs

1. Why Is My Device Not Showing Up in the App?

• Ensure Bluetooth is enabled.
• Restart both your phone and the Google Home device.

2. Can I Use Mobile Data for Setup?

No, Google Home requires a stable Wi-Fi connection for setup.

3. What If the Setup Fails Repeatedly?

• Try setting it up using a different smartphone.
• Check for app updates or use an alternate Wi-Fi network.

4. Can I Skip the Setup and Use the Device?

No, the initial setup is mandatory to configure the device for use.

5. What If My Device Gets Stuck After the Setup?

Perform a factory reset and try the setup process again.

Also Read: How to resolve audio distortion in Google Home Assistant

Conclusion

If your Google Home Assistant is stuck on the setup screen, the issue is likely related to Wi-Fi, the app, or the device itself. By following the troubleshooting steps above, you should be able to resolve the problem and complete the setup successfully.